:root{--navy:#10366f;--blue:#00add3;--ink:#14233b;--muted:#68778c;--line:#dbe4ee;--bg:#f3f7fb;--white:#fff;--red:#b42318;--green:#087443}*{box-sizing:border-box}body{margin:0;background:var(--bg);color:var(--ink);font:15px/1.5 Inter,system-ui,-apple-system,"Segoe UI",sans-serif}.top{height:76px;background:#fff;border-bottom:1px solid var(--line);display:flex;align-items:center;justify-content:space-between;padding:0 max(5vw,20px)}.brand{text-decoration:none;color:var(--navy);font-weight:800;font-size:20px;letter-spacing:.02em}.brand b{color:var(--blue)}.account{display:flex;align-items:center;gap:18px;color:var(--muted);font-size:14px}.wrap{max-width:1160px;margin:38px auto;padding:0 20px}.login-page{min-height:100vh;background:linear-gradient(135deg,#f3f7fb,#eaf6fb)}.login-card,.panel{background:var(--white);border:1px solid var(--line);border-radius:18px;box-shadow:0 16px 42px #10366f10;padding:30px}.login-card{width:min(100% - 32px,440px);margin:7vh auto}.mark{width:44px;height:44px;border-radius:13px;background:var(--navy);color:white;display:grid;place-items:center;font-weight:800}.eyebrow{font-size:11px;letter-spacing:.14em;font-weight:800;color:#1687a4;margin:22px 0 5px}.muted{color:var(--muted)}.small{font-size:13px}.narrow{max-width:520px;margin:30px auto}.stack{display:grid;gap:16px;margin:22px 0}.stack label{display:grid;gap:7px;font-size:14px;font-weight:650}input,select,textarea{font:inherit;color:var(--ink);background:white;border:1px solid #c8d4e1;border-radius:9px;padding:11px 12px;width:100%}input:focus,select:focus,textarea:focus{outline:3px solid #00add326;border-color:var(--blue)}textarea{resize:vertical;min-height:85px}.button{display:inline-flex;align-items:center;justify-content:center;text-decoration:none;border:0;border-radius:9px;padding:10px 15px;font-weight:700;cursor:pointer}.primary{background:var(--navy);color:#fff}.primary:hover{background:#0a2855}.secondary{background:#edf3f8;color:var(--navy)}.danger{background:#fff0ef;color:var(--red)}.small-button{padding:5px 9px;font-size:12px;margin-top:7px}.top .button{padding:8px 12px}.heading{display:flex;justify-content:space-between;align-items:end;gap:20px;margin-bottom:24px}.heading h1,h1{font-size:30px;line-height:1.2;margin:0 0 8px}.grid{display:grid;grid-template-columns:repeat(3,1fr);gap:14px;margin:20px 0}.stat{background:#fff;padding:18px;border:1px solid var(--line);border-radius:14px}.stat strong{display:block;color:var(--navy);font-size:26px}.stat span{font-size:13px;color:var(--muted)}.cols{display:grid;grid-template-columns:1fr 1fr;gap:18px}.panel{margin-bottom:18px}.panel h2{font-size:19px;margin:0 0 16px}.notice{padding:12px 14px;border-radius:9px;margin:15px 0;background:#e9f8f1;color:var(--green)}.notice.error{background:#fff0ef;color:var(--red)}.ticket{padding:18px 0;border-top:1px solid var(--line)}.ticket:first-of-type{border-top:0}.ticket-head{display:flex;align-items:start;justify-content:space-between;gap:14px}.ticket h3{margin:0;font-size:17px}.ticket-meta{color:var(--muted);font-size:13px;margin-top:5px}.pill{display:inline-block;border-radius:99px;background:#edf3f8;padding:4px 9px;color:var(--navy);font-size:12px;font-weight:700}.messages{margin:14px 0 0 14px;padding-left:14px;border-left:2px solid #dbeaf1}.message{margin:12px 0}.message p{margin:4px 0;white-space:pre-wrap}.message small{color:var(--muted)}.inline{display:flex;gap:10px;align-items:end}.inline>*{flex:1}.inline .button{flex:0 0 auto}.subsection{border-top:1px solid var(--line);padding-top:14px;margin-top:14px}.costline{display:flex;gap:12px;flex-wrap:wrap;color:var(--muted);font-size:13px;padding:4px 0}.attachment-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(150px,1fr));gap:12px;margin:12px 0}.attachment-card{border:1px solid var(--line);border-radius:10px;padding:9px;min-width:0}.attachment-card img{display:block;width:100%;height:120px;object-fit:cover;border-radius:7px;background:var(--bg)}.attachment-card>div:not(:first-child){font-size:13px;margin-top:6px;overflow-wrap:anywhere}.upload-form{flex-wrap:wrap;margin-top:14px}.upload-form label{display:grid;gap:6px;font-size:13px;font-weight:650;min-width:220px}.internal-notes{background:#fffaf0;border-radius:10px;padding:14px}.internal-note{border-left:3px solid #e4a11b;padding:6px 12px;margin:10px 0;background:#fff}.internal-note p{margin:4px 0;white-space:pre-wrap}.internal-note small{color:var(--muted)}.table-wrap{overflow-x:auto}table{width:100%;border-collapse:collapse}th,td{text-align:left;padding:10px;border-bottom:1px solid var(--line);font-size:14px}th{color:var(--muted);font-weight:650}footer{text-align:center;color:var(--muted);padding:35px 10px;font-size:13px}@media(max-width:760px){.cols,.grid{grid-template-columns:1fr}.heading{align-items:start;flex-direction:column}.top{padding:0 16px}.account span{display:none}.panel{padding:20px}.inline{align-items:stretch;flex-direction:column}}

.ticket-urgent{border-left:5px solid #c62828;background:#fff7f6;padding:16px 12px;margin:8px -12px;border-radius:10px}.ticket-unseen h3{font-weight:850}.ticket-unseen{background:#f3f9ff}.ticket-badges{display:flex;gap:7px;flex-wrap:wrap;margin-top:7px}.badge{display:inline-block;border-radius:99px;padding:3px 9px;font-size:11px;font-weight:800;letter-spacing:.02em}.badge-urgent{background:#b42318;color:#fff}.badge-new{background:#d9edff;color:#084b83}.badge-rank{background:#edf3f8;color:#24466f}.ticket-filters{flex-wrap:wrap;margin:0 0 16px}.ticket-filters label{min-width:160px;display:grid;gap:5px;font-size:13px;font-weight:650}
.nav-select select{min-width:155px;max-width:210px;border:1px solid var(--line);border-radius:9px;background:#fff;padding:10px;color:var(--ink);font:inherit}.account .button.primary{white-space:nowrap}.sr-only{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}
@media(max-width:760px){.nav-select select{min-width:125px;max-width:145px;padding:8px}.account{gap:8px}.account .button{padding:8px 10px}.account .button.primary{font-size:12px}.top{height:auto;min-height:68px;gap:10px;flex-wrap:wrap;padding-top:10px;padding-bottom:10px}}

.brand{display:flex;align-items:center;min-width:0}.brand-logo{display:block;width:auto;max-width:210px;height:auto;max-height:46px;object-fit:contain}.ticket-filter-details{margin:0 0 10px}.ticket-filter-details>summary,.compact-options>summary,.ticket-tools>summary{cursor:pointer;color:var(--navy);font-weight:700;padding:8px 0}.ticket-filter-details[open]{padding-bottom:8px}.compact-ticket{padding:0;margin:0;border-top:1px solid var(--line)}.compact-ticket.ticket-urgent{padding:0 8px;margin:0;border-left:4px solid #c62828;border-radius:6px;background:#fff7f6}.compact-ticket.ticket-unseen{background:#f3f9ff}.compact-ticket>details>summary{display:flex;align-items:center;gap:12px;min-height:44px;padding:7px 3px;list-style:none;cursor:pointer}.compact-ticket>details>summary::-webkit-details-marker{display:none}.ticket-summary{display:flex;align-items:center;gap:14px;min-width:0;flex:1}.ticket-title{display:block;flex:1 1 auto;min-width:90px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;font-size:14px;font-weight:700;color:var(--ink)}.ticket-title::first-letter{color:var(--navy)}.ticket-client{flex:0 1 190px;min-width:60px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;color:var(--muted);font-size:13px}.ticket-date{flex:0 0 125px;white-space:nowrap;color:var(--muted);font-size:12px}.compact-ticket .pill{flex:0 0 auto;white-space:nowrap}.ticket-detail-body{padding:4px 8px 14px}.ticket-tools{margin:12px 0;border-top:1px solid var(--line);padding-top:8px}.compact-options{border-top:1px solid var(--line);padding-top:5px}.compact-options[open]{padding-bottom:8px}.ticket-filters{margin:10px 0 4px}
@media(max-width:620px){.brand-logo{max-width:165px;max-height:38px}.compact-ticket>details>summary{gap:7px;min-height:42px}.ticket-summary{gap:7px}.ticket-title{font-size:13px;min-width:55px}.ticket-client{flex-basis:82px;font-size:11px}.ticket-date{display:none}.compact-ticket .pill{font-size:10px;padding:3px 7px}.panel{padding:16px}}
.ticket-intake-summary{padding:.65rem .8rem;border:1px solid var(--line);border-radius:.6rem;background:#f7f9fc;line-height:1.6}.ticket-intake{gap:.8rem}.ticket-intake textarea{min-height:5.5rem}.urgent-toggle{display:flex!important;align-items:center;gap:.55rem;font-weight:750}.urgent-toggle input{width:1.1rem;height:1.1rem}.compact-client-plan{padding-block:.9rem}.ticket-intake [hidden]{display:none!important}
.client-branch-contact-row{grid-template-columns:repeat(3,minmax(0,1fr));align-items:end}@media(max-width:760px){.client-branch-contact-row{grid-template-columns:1fr}}